SUZOHAPP Service Group




Warranties & Repairs


Contact the SUZOHAPP Service Department for quality repair of your components or to purchase our guaranteed Certified Reconditioned Products

See the Bill-to-Bill support & documentation website for help with your Bill-to-Bill, MFL or C2 validator



Return Materials Authorization (RMA) Request

To receive service, please email or fax an RMA Request Form or phone for an RMA number

  • All returns must be authorized by the SUZOHAPP Customer Service Department — call, e-mail, or process an online RMA.
  • All claims for shortage, damage, etc. must be made within ten business days from receipt
  • All claims for defective product must be made within 60 days from receipt.
  • Claims with no damage, shortage or no fault of SUZOHAPP must be reported within 30 days of receipt and is subject to a 25% restock fee.
  • Returns without a visible RMA number on the label will not be accepted, or subject to a $10.00 handling / processing fee
  • Return authorizations expire 30 days from the date issued,
  • Any product can be returned for inspection, however, credits are typically issued for goods purchased within 30 Days and returned in "like new" condition or manufacturer warranty repairs within 90 Days from date of sale
  • Product received that does not meet the proper criteria for credit will be returned back to the customer. A Customer Service Representative will call the customer to discuss product return options. All shipping costs are the responsibility of the customer
  • Email: service@suzohapp.com
  • Fax: (702) 597-5360
  • Phone: (866) 736-2374



Certified Reconditioned Products

Why Buy SUZOHAPP Certified Reconditioned Products?

  • Hard to Find PRODUCTS
    Whether you need an obsolete power supply or an older LCD monitor, SUZOHAPP can help you get your game back on the floo
  • OEM Replacement PARTS
    SUZOHAPP technicians use only the highest quality parts to refurbish each component.
  • PEACE of Mind
    Each Certified Reconditioned Product you purchase is repaired, updated, and repackaged to manufacturer's standards. It comes with our SUZOHAPP warranty*.
Available for:
  • Power & Distribution Supplies
  • LCD Monitors & Displays
  • Game MPU & Mother Boards
  • Touchscreen Controllers
  • Game I/O Cards
  • Cash Cans
  • Buttons & Button Panels
  • 6.2" Player Tracking Displays & Interfaces
  • Progressive Jackpot Controllers
  • Progressive Media Players
  • Reel Mechanisms
Warranty

Authorized In-Warranty & Out-of-Warranty Repair

  • Kortek
  • Bill-to-Bill™ and MFL Validators
Maintenance

Periodic Maintenance Services

Gaming
  • Cleaning
    • Printer: Print head, platen roller, presenter rollers, ticket taken sensor, low paper sensor, and lid sensor
    • BV: Bill path, sensors, prisms, and housing
  • Main Game Cabinet
    • Game cabinet fans
    • Exposed LCD fans
    • Power supply surface area
    • Game board surface area
  • Software updates: download to current version for each OEM
    • TransAct® Printer

Documents & Bulletins

Technical Documents and Bulletins