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Customer Service


Customer satisfaction is a top priority at SUZOHAPP. Our Customer Service Department is open and ready to assist you from 8:30a.m. - 5:00p.m., Mondays through Fridays CST. To reach a Customer Service Representative:


FOR RETURNS:
  EMAIL:  rmarequests@suzohapp.com
  PHONE: 800-511-1796
  FAX: 800-593-5277
FOR REPAIRS:
 EMAIL:  service@suzohapp.com
  PHONE: (866) 736-2374
  FAX: 800-593-5277

Returns Policy:

  • All returns must be authorized by the SUZOHAPP Customer Service Department — call, e-mail, write, or fax for an authorization to return product (RMA). Credit Request Form
  • To process the return of product for CREDIT, fill out the Credit Request Form and return it to rmarequests@suzohapp.com
  • All claims for shortage, damage, etc. must be made within ten business days from receipt
  • Returns without a visible RMA number on the label will not be accepted, or subject to a $10.00 handling / processing fee
  • All returns are subject to a 25% restocking fee
  • Return authorizations expire 30 days from the date issued,
  • Any product can be returned for inspection, however, credits are typically issued for goods purchased within 30 Days and returned in "like new" condition or manufacturer warranty repairs within 90 Days from date of sale
  • Product received that does not meet the proper criteria for credit will be returned back to the customer. A Customer Service Representative will call the customer to discuss product return options. All shipping costs are the responsibility of the customer

Repairs: Use the Warranty & Repair Service Center

IMPORTANT: Certain product purchased from SUZOHAPP is identifiable with a Serial Number. This number is used for product warranty and specific identification purposes. If the product being returned has a serial number it must be provided to the Customer Service Representative when requesting the RMA.

SUZOHAPP Locations and Contact Information