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Sr. Product Specialist – Software and Digital Payments
In our continuing journey to dominate the payments handling and self-service industry, we are making considerable investments in our digital product offerings, including the development and launch of a next generation cash management software and digital payments platform. The Senior Product Specialists are product experts and evangelists that work with the global marketing and sales organizations to drive new customer and partner opportunities and to ensure the overall success of the products in the market.
Understand and effectively presents and delivers presentations on the suite of Suzohapp software products, features and benefits to new and existing customers and partners.Develops customer proposals and responds to RFP’s in support of sales opportunities.Effectively collects and documents product feature requests.Develop documentation for product release and training for the specific geographical market in which they are assigned.Seek opportunities to propose solutions and improvements as related to product usage.Conduct onsite training for customers on product features, functionality and usage.Work closely with customers to understand their organizational pain points and effectively link product features and benefits to the customer’s needs to help promote sales.Continuously review industry trends and client feedback to anticipate future market needs.Effectively utilize the CRM, pipeline and activity processes to identify, assist and manage, product presentations, features and requests.Provide client discovery and assessment support to the Sales team.Establish and maintain positive work relationships and works productively with support groups within the business, i.e., Marketing, Product Management, etc.Generates reports for clients by gathering relevant data from various sources and distributing to pertinent stakeholders.Provide client discovery and assessment support to the Sales team.Consistently meets assigned deadlines to ensure client satisfaction.Other duties may be assigned.
BS in Computer Science, Software Engineering or Information Systems.Minimum of five years’ experience in Software Technical Sales or Product Management.Demonstrated ability to effectively present analytical reporting, product features and benefits to promote new product sales to new and prospective clients.Exceptional communications and presentation skills.Demonstrated understanding of finance and business acumen to support creation of ROI reports. Demonstrated ability to develop and sustain productive work relationships with support groups and clients and internal stakeholders.Understanding of CRM, pipeline analyses and market research.Flexibility and willingness to meet varied hours and some travel is essential to success in the role.
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